Refill My Last Order

GUARANTEE

Clearly Contacts' 110% Price Guarantee

Clearly Contacts guarantees that our prices are the lowest you'll find anywhere online. That way, you'll know that you're receiving the best deal available. If you find a lower price on another website than what you paid on ClearlyContacts.com.au within 10 days after your purchase from our site, we will refund you 110% of the difference up to the price of the item on our site.

Example:

• Total Clearly Contacts price per box: $24.99
• Total competitor price per box: $22.99
• Difference: $2.00
• 110% Price Guarantee refund: $2.20

To receive your 110% price guarantee:

1. Place an order on ClearlyContacts.com.au
2. Contact us by email or by phone with:
• Your ClearlyContacts.com.au order number.
• The URL (web site address) of the site where you found the lower price.
• Provide the total price from the other site, including applicable shipping & handling charges, sales tax and other charges.

CONTACT INFORMATION

How can I contact Clearly Contacts?

Whether you order online, by telephone or by mail, Clearly Contacts provides the highest quality eye-care products at the most affordable prices in the world. With offices located worldwide and the ability to accept payment in multiple currencies, Clearly Contacts is the leading global supplier of replacement contact lenses. Clearly Contacts - Your Vision is Our Vision.

Clearly Contacts is committed to providing you with world-class Customer Care. Our professional Customer Care representatives are available seven days a week to answer all of your questions. Representatives are available to serve you in English, French, Farsi, Punjabi, Spanish, Hindi, Tagalog, Cantonese, Mandarin, Malay, Arabic, Afrikaans and Japanese.

Customer Care Interactive Message Centre

Please use the interactive message center below to send us an email. Our Customer Care Commitment is to respond to email inquiries as quickly as possible, often within minutes during regular business hours. During busy times it may take up to 24-48 hours to respond to your email.

Exchange Item(s)
Return Item(s)
Defective Item(s)
Missing Item(s)
Order Status
Duplicate Invoice Request
Billing Inquiry
Price Match
Cancellation
Address Change
General Inquiry

Hours of Operation and Contact Info

Customer Care (all time in Pacific Standard Time)

Monday	6 am to 10 pm
Tuesday	6 am to 10 pm
Wednesday	6 am to 10 pm
Thursday	6 am to 10 pm
Friday	6 am to 5 pm
Saturday	8 am to 4:30 pm
Sunday	9:30 am to 10 pm
Toll-free Phone:	1800 639 478
Toll-free Fax:	1800 793 512
Email:	info@clearlycontacts.com.au

ORDERING

Ordering Online

To Find Your Lenses

• Choose your lenses from the "Select Contact Lenses" drop down menu above. Scroll down to your product and click on it.
• or, Type in your exact name brand into the search box to the left. Click "Go". Click on the lens you wear to continue with your order.
• or, Click on one of the quick links on the left hand side of the screen below the search box. Click on the lens you wear to continue with your order.
• or, Click on a picture of the lens you wear to select a product.

To Purchase your lenses

• After you find your lenses, enter your prescription information using the drop down boxes provided.
• You will then see a confirmation page with an order number. This will let you know your order has been received and is on its way. You will be sent an email copy of this confirmation.
• You will receive an email letting you know when your order has shipped and when to expect delivery.
• Payment options will be described on your invoice. You can pay online, by phone, or by mail using a credit card or check.

ORDERING

Ordering by Fax

Ordering by fax is made easy with our order form. Click here for a copy. Or you can send a fax to 011 604 669 6855 or toll free to 1800 793 512. Please send us your address, phone number and prescription information and your order will be processed promptly and shipped to you directly. You will receive an email confirming the date that the order has been placed, and after your package has shipped, you will also receive an email confirming the shipping date.

ORDERING

Ordering by Phone

To order by phone, please call Customer Care toll free at 1800 639 478.

Customer Care Hours    Please see Hours of Operation

ORDERING

Refilling

At Clearly Contacts we make it easy for you to refill your order when you need more contact lenses. There are three different ways to quickly refill your last order:

1. Sign up for our Autorefill program. It's quick, easy, and will ensure you never run out of contacts again! Click here to find out more.
2. Click on the refill link that we will send you by email when it's time to refill your order. This will take you to your personalized refill page where you can quickly reorder your lenses.
3. Bookmark www.clearlycontacts.com.au when it's time to order more lenses, come back to our site and click on the "refill express" link. Fill in your email address and postal code and we'll pull up your personalized refill page.

ORDERING

Special/Custom Orders

Having trouble finding the type of contact lenses you are prescribed?

It could be a special order lens, and in that case we can order it in for you! We offer a wide variety of custom and Made-to-Order lenses. Please contact us at 1800 639 478 for assistance. We would be happy to guide you through the ordering process.

Please be advised that pricing and availability vary depending on your particular prescription. Made-to-order lenses can take up to 4-6 weeks before they will ship.

Some of our popular Custom Lenses include:

Sunsoft Toric
Sunsoft Multiple Toric
Durasoft 2 Optifit Torics
Edge III Proactive
Hydron Mini

ORDERING

Money Orders

Want to order, but don't have a credit card?

No problem. Just send us your order information including your name, address, product and quantity, prescription information along with a money order for the correct amount (including shipping). Mail this to:

Clearly Contacts PO Box 8391 Perth BC, Western Australia 6849

We are looking forward to serving you.

ORDERING

Payment

Clearly Contacts is the only place you can buy contact lenses now and pay for them later!

Shopping online with confidence has never been easier. When you place a new order, we will ship it to you with an invoice. Your invoice will contain your order details and the amount which needs to be paid within 30 days of receipt. Simply choose to pay online at ClearlyContacts.com.au and click on the "Pay My Invoice" button, or call us at 1800 639 478 to pay for your order. Payment can be made by credit card, cheque or money order. It's that easy!Invoices are mailed along with the order. Payment in full must be made within 30 days of date of invoice, otherwise finance charges of 18.9% will accrue from date of purchase.

POLICIES

Privacy Policy

We respect your privacy. That's why we will not disclose, rent or sell your email address, or other contact information to any other company. We collect this information in order to be able to process your order and to offer you special deals when it is time to refill your order.

All information about you will be maintained with strict confidence. Should you ever wish to be removed from an email list with Clearly Contacts, we will process your request immediately.

POLICIES

Security Policy

We take the security of your information very seriously. Our e-commerce system uses the latest SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to Clearly Contacts in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information remains totally secure. It's about as secure as using your local bank machine.

POLICIES

Return Policy

Our guarantee to you:

• Within 30 days of delivery of a shipment, you may return any unopened boxes or vials that are in original condition purchased from Clearly Contacts for a store credit or refund. We are currently unable to accept returns of opened items not in original condition, or items returned more than 30 days after delivery.
• Once we receive your unopened boxes or vials, we will promptly exchange your product or issue a store credit (less shipping charges).
• Clearly Contacts will accept sunglasses returned within 30 days of ordering. They must be unworn, undamaged and in their original packaging. The cost of shipping sunglasses back will be covered by the buyer.

In the case of defective lenses:

• We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. If you suspect that your lenses are defective, please contact us immediately. If your lenses are determined to be defective by the manufacturer, we will issue a store credit in full.

Exchanges:

• If your prescription changes, we will exchange unexpired and unopened boxes of contacts.
• If you have an exchange for a higher dollar amount from your original purchase, please provide your credit card number.

When Returning Items: We know it's sometimes necessary to exchange or return an item so we make it easy. Simply complete our Clearly Contacts Return and Exchange form. If you don't have one, please follow these steps:

• Call or email to obtain a Return Authorization number (required).
• Please enclose a note with your return telling us your Order Number (if available) and a description of what you are returning.
• Let us know the reason for your return and what you would like us to do. Do you want us to exchange the item, or issue a refund or other (please explain)?
• Please include your name, address, and phone number (specify day or evening) where we can reach you in case we have questions. Customers are responsible for the return postage unless it was our error.
• Secure your merchandise in the original packaging, if available, or any sturdy box, and enclose your note detailing the reason for the return. Please DO NOT return contact lens boxes in an envelope.
• Return the item by regular post to: Clearly Contacts, 78 William St., Sydney, NSW 2011 That's it! Please allow 2-3 weeks for your store credit or refund to be issued.

POLICIES

Terms and Conditions

Our terms and conditions are simple:

• All customers who order replacement contact lenses must have a valid prescription under the applicable provincial, state and/or federal laws.
• Your order must be for the same contact lenses that you are already successfully wearing. We accept no responsibility for our customers' lack of suitability to wear contact lenses.
• We rely on you to input your latest prescription through the online form, fax, or verbally over the phone.
• All customers have not been advised by a doctor not to wear contact lenses, or to stop wearing the prescribed contact lenses.
• We reserve the right not to supply contact lenses if we feel that the selected lenses are not in accordance with the specifications provided by your optician or optometrist, or may put you at some risk.
• By completing the online order form you agree to accept shipment for the selected product, and agree to pay by the method indicated on your order form.
• By completing the online order form you agree and accept that you are the person responsible for the credit card (when a credit card is applicable) and accept responsibility for all charges made on our site with your card.
• We reserve the right, at our discretion, to charge your credit card if we have shipped you an order, and the invoice is not paid within a reasonable amount of time.
• We reserve the right to refuse credit.

GENERAL

How does the Eye Work?

Eyes do not actually see objects; they see the light reflected by objects. When these light rays enter the eye, they are absorbed and then converted into electrical signals by retinal nerves. In a person with normal vision, light rays enter the eye through the cornea (also known as the window of the eye), then are focused with the help of the crystalline lens. The crystalline lens is located behind the pupil at a point directly on the retina (the light sensitive nervous tissue at the back of the eyeball). These signals are subsequently sent to the brain where they are interpreted as visual images. Much like the way a camera works, when the eye is working you are able to see a clear picture. When the eye is not working properly, the picture is not as clear (there is a refractive error). Only about four in ten people have normal visual acuity. Refractive errors can be corrected with the help of eyeglasses or contact lenses.

Common Eye Conditions

Besides refractive errors that necessitate vision correction, there are a few common eye conditions that people can have. They are astigmatism, glaucoma, myopia, hyperopia and presbyopia.

Astigmatism is a condition in which the cornea's curvature is asymmetrical - sometimes, this is described as the eye being shaped more like a football than a baseball. The eye is therefore unable to focus clearly. This can be corrected with toric contact lenses.

Glaucoma is a condition in which the pressure inside the eye is elevated because of excessive amounts of fluid (aqueous humor). This can damage the optic nerve and cause a range of impairment, from loss of peripheral vision, or blindness. Chronic glaucoma usually begins in people over the age of 40.

Myopia is also called nearsightedness. People with this condition can see clearly up close but not at a distance.

Hyperopia, is also called farsightedness. People with this condition can see clearly at a distance but not up close.

Presbyopia is a condition that usually affects people 40 and over. People with usually normal vision find it more and more difficult to read and do detailed work unless they're very close up. People with presbyopia can find help in the use of reading glasses, or bifocal or multifocal contact lenses.

How does a Contact Lens Work?

Contact lenses are a medical device, designed to fit right onto the cornea.

Contact lenses can help reduce image distortion sometimes caused by eyeglasses, because they fit right onto the eye and offer increased peripheral vision. An Eye Care Practitioner needs to fit a patient for contact lenses, because all eyes are different sizes and all patients have different needs.

What Types of Contact Lenses are Available?

An Eye Care Practitioner is the only person that can recommend and prescribe a particular type of contact lens to a patient. However, there are different types of contact lenses available with slightly different purposes.

How Long Does It Take a New Contact Lens Wearer to Get Used to Contact Lenses?

Depending on a person's eye sensitivity and whether they have soft or rigid gas permeable (RGP) lenses, it could take from one day to two weeks. If there is irritation, the wearer should contact their Eye Care Practitioner.

Which Way is the Right Way to Wear Contacts?

Many first time wearers have questions about whether or not their contact lens is inside out. There is a way to tell-just place the contact lens on your finger so it's forming a cup, and hold it up directly in front of your eyes so you're looking at it from the side. If the edges are flared out, it's inside out; if it's forming a "U" shape, it's correct.

When Should Contact Lenses be Replaced?

If contact lenses are still comfortable and in good condition beyond the recommended replacement schedule, it is still advisable to adhere to the wearing schedule prescribed. The main advantage of disposable lenses is that a fresh pair is worn daily or every couple of weeks.

Contact Lens Safety

Doctors warn contact lens wearers not to share their contact lenses! Contact lenses are medical devices and are fitted to the specific patient's parameters. When shared or handled improperly, they can also transmit harmful bacteria that can lead to infection or other dangerous eye conditions.

Patients should always follow their Eye Care Practitioner's advice on wear, care and disposal of contact lenses.

Recommendations for using your Contacts:

DO:

• Attend regular eye care checkups
• Wash and dry hands prior to handling lenses
• Clean, rinse and disinfect lenses after use (except daily disposable lenses, which should be discarded daily)
• Air dry lens cases/storage cases and keep dry when not holding lenses
• Insert lenses before applying makeup
• Remove lenses before removing makeup
• Replace lens cases/storage cases every 3 months to prevent contamination buildup
• Have spare lenses and solutions on hand
• Have an up-to-date pair of glasses available in case you need to remove your lenses

DON'T:

• Use tap water on lenses
• Wet lenses with saliva
• Reuse disinfecting solution - always discard and replace with new solution each time lenses are stored
• Sleep in your lenses, unless specifically advised to by your Eye Care Practitioner
• Switch the type of solution you use except on the advice of your Eye Care Practitioner

Cleaning and Storing Contact Lenses

Contact lens wearers should always wash their hands before handling their lenses to avoid transferring dirt and germs to their eyes. They should also avoid moisturizing soaps, as they are not good for contacts. Hands should be dried with a lint-free towel.

When one lens is removed, clean it with the recommended solution to remove eye-produced buildup, cosmetics, and other debris that impairs comfort. Some products require rubbing of the lens with a few drops of solution, while others only require rinsing. Rinsing is then required again to remove any loosened debris. Afterwards, the lenses can be placed in a clean lens case or holder, and filled with the appropriate solution for soaking and disinfection. Disinfection time varies, depending on product. These steps should be repeated for the other lens, and the lenses can be stored in the lens case.

Are Contact Lenses suitable for sports such as Swimming?

Contact lenses can be the best vision correction option for athletes, enhancing visual skills like depth perception, peripheral awareness and eye/hand, eye/foot coordination. Unlike glasses, they offer a competitive advantage because they stay in place under dynamic conditions and eliminate the risk of injuries from eyeglasses.

It is, however, best to not swim while wearing contact lenses, because of the bacteria in the water that can adhere to the lenses and cause infections. If lenses are worn while swimming, it is advisable to wear goggles over them and disinfect them immediately afterwards.

How do I read my Prescription?

Prescriptions can be daunting at first glance. However, they contain standard elements that will help you determine which lenses and parameters to order.

A standard prescription should include:

SHIPPING METHODS

Because of the volume of contact lenses that we ship, we are able to keep approximately 90% of all possible contact lens prescriptions in stock.

If your prescription falls into the most common parameters we will process your order the day we receive it and ship it either that day or the following day. Orders received between 7:30 PM (EST) on Friday and 9:00 AM (EST) Monday will be processed Monday and shipped as soon as possible-pending availability of the contact lenses ordered.

Please keep in mind that if you order a less common prescription it may take slightly longer to process, especially toric lenses (which often have to be special-ordered and can take up to an additional 5 business days to process). We appreciate your patience.

• Priority Delivery (4-10 business days after 2-day processing) is $9.95
• Courier Delivery (2-3 days after 2-day processing) is $29.95

A handling surcharge of up to 7.75% may be applied to your order. This charge will be included in all totals displayed throughout the ordering process, and is due to the fact that Clearly Contacts' distribution partners have recently increased their charges by as much as 20%. Clearly Contacts will continue to absorb as much of this increased cost as possible in order to continue to provide our customers with the lowest possible prices.

SHIPPING INFORMATION

Taxes

Because contact lenses are a prescription product, there is no sales tax. You simply get what you pay for with NO hidden costs! Order online or simply call us toll free at 1800 639 478 and one of our knowledgeable representatives will help you save up to 50%.

SHIPPING INFORMATION

Order Tracking

We will send you an email when your order ships including your tracking number and instructions for how to track your order online at your carrier's web site. You can track the status of your order, if it has shipped in the last 30 days, on our website. Just click on "Track My Order" on the left hand side of the screen.

WARRANTY

Contact Lenses

At Clearly Contacts, your satisfaction in our products is always guaranteed. We take great pride in our reputation for quality and excellent value.

Our contact lens warranty to you:

• We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. We will process your return as quickly as possible. Just follow the simple steps outlined in our return policy.
• If you suspect that your lenses are defective, please enclose a photocopy of your prescription when you return the lenses to us. If your lenses are determined to be defective by the manufacturer, we will issue a store credit.
• Within 30 days of delivery of a shipment, you may return any unopened merchandise that's in its original condition purchased from Clearly Contacts, for a full refund.